What You Get When You Work
with Tawan Tech
A clear process, an honest team, and support that fits around your business — not the other way around.
Back to HomeSix Things That Make a Difference
These are not claims we make to sound competitive. They reflect the decisions we have made about how to operate — decisions that shape every client engagement.
People with Business Experience
Our team has worked inside businesses — not just alongside them. That background helps us understand what a recommendation will actually mean for the people carrying out the work each day.
A Clear Three-Stage Process
Every engagement starts with looking before acting. The Morning Review means we understand your setup before we suggest anything. Nothing is proposed without that foundation first.
No Technical Jargon
Every report, every update, every session with your staff is written and spoken in plain English or Thai. You should understand everything that is happening in your own business tools.
Narrow Focus, Done Well
We do not try to transform everything at once. We focus on one well-chosen place where AI can help, and we do that carefully — which means the change is more likely to last.
A Named Contact, Not a Help Desk
Ongoing clients work with the same person throughout — someone who already knows your team's setup and history. There is no explaining yourself from scratch each time you reach out.
You Own What We Build
The integrations and documentation we produce belong to you from the moment we hand them over. If you move on from us, everything transfers cleanly.
Operations Knowledge, Not Just Tech Knowledge
Most AI consultants come from a software or data background. Our team's primary experience is in business operations — which means we tend to look at problems from the side of the person doing the work, not the side of the tool being proposed.
This matters when deciding whether AI will actually help. A technically capable solution that your team will not use in practice is a poor outcome. We have learned to weigh adoption alongside capability.
- Practical operations experience across hospitality, retail, and services
- We work in English and Thai — no language barrier with your team
- Over 40 AI integration projects completed since 2022
- Familiarity with how small and medium businesses in Phuket actually operate
- We work with current AI tools — selecting what fits, not what is fashionable
- Everything is documented at a level your team can maintain independently
- We test against real scenarios before handover — not just in a demo environment
- We do not lock you into proprietary systems we control
Tools Chosen for Fit, Not for Headlines
There is no shortage of AI tools. Our role is to work out which ones are genuinely suited to your situation — taking into account what your staff are comfortable with, what your existing systems can support, and what level of maintenance you can realistically manage afterward.
We stay current with what is available, but we are not advocates for any particular platform. The tool that works is the one that suits you.
Support That Stays at Your Level
We adjust how much support we provide to match how confident your team is. Some clients prefer frequent check-ins; others want to be left to run with what we have built. The Year-Round Support plan is designed to flex around that.
We also do not assume your needs stay the same. As your business changes, we check in about whether the integration still fits — and adjust if it does not.
- Onboarding sessions run at your team's pace — not a fixed script
- Monthly plain-language reports — no dashboards to decode
- A named contact reachable by phone and email
- Responsive to questions between scheduled check-ins
- Published pricing — ฿4,600 / ฿9,700 / ฿17,300 — no hidden additions
- The Morning Review stands alone — it does not commit you to anything further
- Scope is agreed before work begins — no billing surprises
- If we do not think the work will be worth the cost for you, we say so
Transparent Prices, No Ambiguous Scope
Our pricing is on the website because we want people to be able to make an informed decision before they reach out. There are no introductory rates that adjust later, and no add-on fees for things we consider part of a proper engagement.
The scope of each engagement is agreed in writing before we begin, so you know what is included and what would be a separate conversation.
Outcomes Measured in Real Work Saved
We try to frame outcomes in terms of actual working hours or tasks — not percentages that are hard to verify. Before each integration, we agree on a simple way to measure whether it is working, so there is something concrete to check against.
We also acknowledge when results are smaller than expected, and we adjust rather than paper over it in a monthly report.
- Success criteria agreed before the integration begins
- Outcomes described in plain terms — time saved, volume handled, errors reduced
- Honest reporting when results fall short of expectations
- Willingness to adjust scope when the original approach is not working
How We Compare to Other Options
This is not about disparaging alternatives — it is about being honest about what different approaches tend to look like in practice.
| Feature | Typical AI Consultancies | Tawan Tech |
|---|---|---|
| Initial assessment without commitment | Often bundled with larger proposals | Standalone Morning Review |
| Work delivered in plain language | Technical reports common | Always plain English or Thai |
| Integration inside existing tools | Varies | Core part of our approach |
| Staff onboarding included | Often billed separately | Included in Daylight Integration |
| Published transparent pricing | Quoted case by case | Listed on website |
| You own all outputs | Varies by contract | Always — no proprietary lock-in |
| Named single contact throughout | Ticket systems common | For all ongoing clients |
What Makes Our Approach Distinct
A few things we do that are not standard practice in AI consulting.
We Will Tell You If AI Is Not Worth It
The Morning Review sometimes concludes that AI would not meaningfully help at this stage — and we say so in the written summary, even if it means no further engagement. We consider this part of doing the work properly.
Genuinely Local — Not Just Based in Thailand
We are based in Ratsada and the majority of our clients are in Phuket. We understand local business rhythms, the mix of Thai and international customers, and the practical constraints of running a business here.
Documentation Written for Non-Technical Staff
We write documentation the way we would want to receive it — clear, step by step, in the language of the person using the tool. A team member with no technical background should be able to follow it.
Scope That Can Be Narrowed, Not Just Expanded
If the original plan turns out to be more than your team can absorb comfortably, we adjust. We would rather deliver something narrower that works well than something comprehensive that does not get used.
Milestones and Recognition
AI integrations completed across Phuket businesses
Years delivering integration and support services in Thailand
Of Year-Round Support clients active for more than twelve months
Member of the Thailand Digital Economy and Society Foundation network
Phuket SME Digital Award 2024
Recognised for accessible AI consulting practice in southern Thailand
ISO/IEC 42001 Awareness Certified
All team members hold current AI management system awareness certification
Thai Chamber of Commerce Member
Active member of the Phuket chapter since 2022
See If This Fits Your Business
The easiest way to find out is to have a conversation. There is no pressure and no commitment required on your side.
Get in Touch